The user has the right to withdraw from the contract, without giving reasons, within 14 days from the day on which he or a third party appointed by him, other than the carrier, took possession of the products

To exercise your right of withdrawal, you must inform us by email at: in due time of your intention to withdraw from this contract.

In case of withdrawal, the products must be returned within the last thirty (30) days from the day they were received. The deadline is considered met if the user sends the products before the deadline of thirty (30) days.

Items must be returned intact and unused, with all tags attached and the original packaging included.

Footwear and accessories must be returned unworn with the original boxes and bags, if any, and placed inside a protective outer box for shipping.

The user must send the returned product at his own expense to the following address:

New Vision Project srl 

Via Zara N.69,
Cesenatico 47042

If you wish to return a product purchased as part of a buy one get one free promotion, please note the following: if you return the paid product, you must also return the free product at the same time, otherwise we will apply the corresponding amount and deduct it from the one to be repaid.

The user shall treat the products with due care. He will be required to compensate for a loss in value if this is attributable to use on his part which is not necessary to verify the quality, characteristics or functionality of the products. We expressly reserve the right to deduct any damages/loss of value from the amounts we will be required to reimburse.

If you cancel the contract, we will refund you all payments for products purchased and returned (excluding delivery costs). This refund will be made immediately or, depending on the situations mentioned below, no later than fourteen (14) days from the day we receive your notice of withdrawal. For this refund we will use the same payment method used for the original transaction, unless explicitly agreed otherwise with the user. We will not charge you any other fees for such refund. We may refuse the refund until the product has been delivered to us.

Vision does not offer the possibility of directly replacing the ordered products. If you do not wish to keep the products, you can send us a cancellation notice and the products, in accordance with our returns information and simply place a new order to receive the selected products in a different size or colour.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts relating to:

• delivery of products manufactured according to consumer specifications or clearly personalized;

• delivery of sealed products unsuitable for return for reasons of health protection or hygiene and opened after delivery;